User level: Level 1 (0 points)my e mails are landing in the web page = bt internet but are not making it to the apple (desktop) mail icon it asks for a password but if I have one I can't recall it.
Posted on Oct 2, 2026 11:57 AM
User level: Level 9 (62,211 points)Oct 2, 2026 1:27 PM in response to crawford and Liz
> it asks for a password but if I have one I can't recall it.
You absolutely have a password. Every email account requires one.
If you don't know it, that's a whole other thing.
Depending on your ISP/mail provider (I'm not familiar with the specifics of BT Internet), you *might* find the password saved in your MacOS Passwords wallet (open Passwords.app, authenticate, then search for btinternet) and you can try adding this under Mail.app's Mail -> Accounts menu.
Failing that, BT Internet should have some option to reset the password on their site. This looks like a good place to start: https://www.bt.com/help/email/manage-email-account/i-need-to-change-or-reset-my-bt-email-password
User level: Level 1 (0 points)Oct 2, 2026 11:59 AM in response to crawford and Liz
no e mails to apple icon (i mac and i phone) they are in the mail web page ok
Originally posted at discussions.apple.com/thread/256369225