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Tian29
User level: Level 1 (45 points)

Jane.com meetings microphone stopped working in September

I have used jane.com via Safari for biweekly meetings for more than a year with no issues. I had no issues in a late August meeting. Effective September 15, my microphone will not work.


I allow the permissions when requested as usual, and the microphone works during the self-test. But, once the meeting connects, the other end cannot hear me.


Microsoft Teams in-browser does not experience this issue, the microphone works fine.


I suspect a recent update (there have been a couple) has broken something. Anyone have any ideas?

Posted on Oct 2, 2026 10:55 AM

4 replies

lkrupp
User level: Level 7 (28,946 points)

Oct 2, 2026 12:12 PM in response to Tian29


You should contact Jane.com customer support with your issue since it is the only one you are seeing this happen with.

Tian29 Author
User level: Level 1 (45 points)

Oct 2, 2026 1:51 PM in response to MrHoffman

I had already followed all those steps, only one setting was changed. Time will tell if that has solved anything.


Since this occurred after Mac OS updates, I'm inclined to think the problem lies in changes made by Apple.


MrHoffman
User level: Level 10 (169,253 points)

Oct 2, 2026 2:04 PM in response to Tian29

FWIW: Making assumptions while troubleshooting is a Bad Idea.

Originally posted at discussions.apple.com/thread/256369213