User level: Level 1 (4 points)Tried to use itunes to update iphone 18 pro max because the phone constantly said unable to verify
now the phone is useless it is showing the apple logo and a white line underneath
Posted on Oct 2, 2026 8:59 AM
User level: Level 10 (199,348 points)Oct 2, 2026 9:18 AM in response to jimmyrat
iTunes is long out of date. If you have a PC, you should be using Apple Devices.....available as a free download from Microsoft.
Apple Devices - Free download and install on WindowsMicrosoft Storehttps://apps.microsoft.com › detail
If you have a Mac, use the Finder.
Perform a Forced Restart on your iPhone to see if that will get things going again. Worst case, the existing data on your iPhone will be erased in the Restore process, but you can reload your data from your current backup on iCloud or your computer.
Force restart iPhoneApple SupportOfficial Apple Support › guide › iphone › ios
Originally posted at discussions.apple.com/thread/256369166