Serious Mac Appstore problem - again.

Re: "Serious Mac Appstore problem - again.

More serious Appstore problems."

Thank you for your post to the Apple Community!

If you have two Apple accounts it can cause difficulties.

It seems from your post that you may have one Apple Account on the Mac, and one Apple Account on the iPhone ?

If the accounts meet Apple's conditions: You might consider consolidating the two accounts to save encountering difficulties: See how to:

Migrate purchases from one Apple Account to another Apple Account  Migrate purchases from one Apple Account to another Apple Account - Apple Support

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Re: "Please Apple can you sort this out because it is starting to affect my business."

As we are all Apple users, just as you are, in this user-to-user community, Apple is unlikely to see your request here.

No-one here has access to your accounts or details to help sort this out for you.

Your Apple Account is generally the one account you use to access Apple services like the App Store, Apple Music, iCloud, iMessage, FaceTime, and more. It includes the email address and password you use to sign in as well as the contact, payment, and security details you use across Apple services.

You can check your Apple Account details used in the App Store are correct via:

(1) On Mac: Apple menu > System Settings > [ your name ]

(2) On iPhone: Settings > [ your name ]

(3) In your Apple Account online: https://account.apple.com/

(If needed: you can see how to:

Get a verification code and sign in with two-factor authentication - Apple Support)

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Re: "This is a known issue of course but there doesn't seem to be a fix?"

Known to whom ? Which hardware models and OS software versions are affected ?

If action from Apple is expected, Apple likely has to receive feedback from those affected in order to act. The more feedback Apple receives on an issue, the more likely the issue will be addressed in an update.

Apple's Feedback website: Product Feedback - Apple

or

For Apple Support phone numbers around-the-world:

In the article below: Scroll to "Connect with live support" to choose your country.

Contact Apple Support - Apple Support

or

Apple Support's app:

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A possibility ?

"How to manually update apps from the App Store - Apple Support

Eg: says:

How to manually update apps on your Mac

1. Open the App Store.
2. In the sidebar, click Updates.
3. Click Update next to an app to update only that app, or click Update All.

If you didn’t get the app from the App Store on your Mac, contact the app developer to get help with updates.

Learn what to do if you can't update an app on your Mac"

Commiserations! Thank you kindly for taking the time to reply and to share your choices, and your experience with us.

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Re: "The real proof will be talking to a genius in an Apple store to see what they think but I assume that they might not be able to help"

It seems you assume correctly, for, as I understand it, Apple's Genius Bar now troubleshoots only hardware problem-situations, giving quotes for repairs, or servicing, etc.

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Re: "There is clearly something very wrong regarding a user account and their details"

If you want to reach out to Apple Support:

there is an Apple Account Support website online:

(info. / support / contact options etc.)

Eg: There is a "Still need help - Get Started" link,

(or you can download and use the Apple Support app)

at the bottom of their webpage

Apple Account Support:

Apple Account - Official Apple Support

When Apple announced that you could merge accounts it was with caution from a lot of users so I never went down that road.

As a very long time Apple user (and someone with different devices) this is the firs tie this has started to happen over the past year or so.

It should not be happening especially randomly when you update the OS and on a production machine which I use for my business.

I will have to try and log out of all devices again and restart (like searches on here has suggested) BUT it seems like guessing game as to what is happening.

The real proof will be talking to a genius in an Apple store to see what they think but I assume that they might not be able to help. There is clearly something very wrong regarding a user account and their details.