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JeyZi
User level: Level 1 (18 points)

Apple TV app menu names and button labels missing or incorrect on Apple TV 4K after tvOS 27.0 update

Hello,

after updating my Apple TV 4K to tvOS 27.0, the names of the main menu sections in the Apple TV app disappeared - only icons are visible. Sometimes strings such as “HLSUpNextButton.a” or “fault.label” etc. appear instead of button labels. My system language is Polish, but the issue persists after switching to English. Restarting the app and restarting the device did not help either.

I have attached photos bellow showing the missing menu names and incorrect button labels.

The issue did not occur before updating to tvOS 27.0.

Is this a known bug?

How can I restore the app to normal operation?



Posted on Oct 2, 2026 7:36 AM

4 replies

JeyZi Author
User level: Level 1 (18 points)

Oct 3, 2026 3:31 AM in response to Vancouver22

Thanks for your help. I tried all the troubleshooting steps, but unfortunately, only a factory reset using the “Reset and Update” option resolved the issue. The menu labels are now displayed correctly, and the incorrect strings no longer appear.

Vancouver22
User level: Level 8 (38,420 points)

Oct 2, 2026 11:32 AM in response to JeyZi

Did you force quit the app first?

Then restart the Apple TV .

If that fails to work, unplug the main power cable from the back of the Apple TV box and wait at least 30 seconds before plugging back in


JeyZi Author
User level: Level 1 (18 points)

Oct 2, 2026 7:58 AM in response to Kilgore-Trout

Thanks for your answer. I have already restarted both the app and the Apple TV, but I haven’t performed a factory reset.

Before resetting everything, is there a less disruptive way to fix this? I would prefer to keep my current video and audio settings.

Is this a known issue with tvOS 27.0 or before, and has a factory reset been confirmed to resolve these missing labels and strings such as “HLSUpNextButton.a” and “fault.label”?

Originally posted at discussions.apple.com/thread/256369131