User level: Level 1 (10 points)Hello! I have purchased an Apple Watch with Educational Discount from the UK Apple Store. I changed my mind on the model, so I returned it today to the Apple Store. However, I'm not able to buy a new one with the edu discount, as it tells me I've used up the discount limit of 1 Watch per year. When does this reset?
Apple store employees couldn't help me despite being there for 2 hours, and the Apple support gives me conflicting answers and ask me to speak with Unidays. Any ideas?
Posted on Oct 2, 2026 6:34 AM
User level: Level 1 (10 points)Oct 14, 2026 4:49 AM in response to Lp18m
Yes it seems that the education discount was reset about 4 hours after the return was completed. I was then able to buy another model.
User level: Level 10 (187,102 points)Oct 2, 2026 7:25 AM in response to christispjj
suppose you can complain to their feedback channel then
This is a user helping users with tech questions forum, we are not apple and apple do not read your posts here
non of us has to way to contact and get any pull at apple
User level: Level 10 (187,102 points)Oct 2, 2026 6:48 AM in response to christispjj
have you tried to reach out to their official support channels?
And or
Contact - Official Apple Support
And or
Contact - How to Contact Us - Apple
Or
Genius Bar Reservation and Apple Support Options - Apple
User level: Level 1 (10 points)Oct 2, 2026 7:06 AM in response to Rudegar
Yes I have tried. The Apple store employee with her manager were trying to help me for 2 hours but they didn't manage to. I then spoke to their phone support 4 times, and they all gave me different answers. Some told me to wait, another told me to call Unidays (which I did but couldn't help) and another told me to go back to the store
User level: Level 7 (20,631 points)Oct 14, 2026 4:46 PM in response to christispjj
There are limits on educational store/student discounts it seems in terms of number of purchases per annum for different products if they are discounted.
Seems reasonable to be honest.
At least once the initial purchase was accepted back they seem to have allowed another purchase.
User level: Level 1 (8 points)Oct 14, 2026 4:34 AM in response to christispjj
Did you ever get this fixed? I was planning to return mine for a different model as well.
Originally posted at discussions.apple.com/thread/256369091