Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

Mac OS27 problems - Safari & Mail

Since update to MacOS27 Golden Gate in iMac :

1) Safari slow to load initially, then gets back to 'normal' speed

2) Mail has lots of blue squares / question marks.

All worked fine before.

I have restarted router and broadband, and tried adjusting privacy controls, to ne avail.

Anyone else have these problems?


IMac 24 with M1, 16 GB / 2 TB

14 replies

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


After a long Support 'conversation / chat' with Apple, Safari is now a little better at loading - only 22 seconds now!!

The problem also affects other websites in my bookmarks.

To get this 'improvement', on Apple Support advice, I have had to switch off Private Relay.

Also, to remove Mail blue squares, I have had to switch off all Privacy Protection

This is not a good look for these premium iCloud subscription features.

The adviser seemed quite blithe about this - suggesting I "turn them back on after the next update or in a few days to see if performance has stabilised".

Very odd.

Please post the full report so we can evaluate it:


Copy the report



and after clicking on the Reply button use the Additional Text button to paste the report in your reply.



Then we can examine the report and see if we can determine the cause of the problem.




Please post the entire report so we can evaluate it:


Copy the report



and after clicking on the Reply button use the Additional Text button to paste the report in your reply.



Then we can examine the report and see if we can determine the cause of the problem.




+1 Please post the EtreCheckPro report.

Please post the full report as described below:


Copy the report



and after clicking on the Reply button use the Additional Text button to paste the report in your reply.



Then we can examine the report and see if we can determine the cause of the problem.


Please post the full report so we can evaluate it ourselves. We have things to look for which may not be important to you.



Thank you.

Safe Mode didn't obviate the issues.

After the iMac has been 'dormant' (powered up, running, but no user input) for, maybe, an hour, Safari takes 10 to 20 secs to load Google search engine. Subsequent loads are very quick, until the machine is again left to its own devices . . .

Chrome doesn't have this problem.

This problem is getting worse.

Google search engine now fails to load - "Safari can't open page"

Google may wish to know about this.

I have literally changed nothing since the update to 27.0.1


AND Mail loads images, then changes them to question marks after 3 or 4 seconds.

Thank you.

Etrecheck didn't find anything out of the ordinary.

It would appear your instructions are just too difficult to follow.


🙄

Not clear who you're addressing, John.

That's a first.