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nazim126
User level: Level 1 (4 points)

Amount debited, but purchase not made

Amount has been debited, but the purchase has not been made, I have bought Claude premium and paid rupees ₹20,000 from PhonePe account to App Store. It is submitted that I have not received any confirmation regarding the same. No mail has been received and the amount has been debited.

Posted on Oct 2, 2026 3:41 AM

1 reply

Ingo2711
User level: Level 10 (93,009 points)

Oct 2, 2026 3:50 AM in response to nazim126

In case you bought directly from the developer, did you already contact the them about that?

How to contact an app developer - Apple Support


If you bought through Apple, you can request a refund by following the steps mentioned in this article:


...

  1. Sign in to reportaproblem.apple.com.
  2. Tap or click "I'd like to," then choose "Request a refund."



3 . Choose the reason why you want a refund, then choose Next.

4 . Choose the app, subscription, or other item, then choose Submit.

...

copied from: Request a refund for apps or content that you bought from Apple - Apple Support

Originally posted at discussions.apple.com/thread/256369011