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oliverjohnrobert
User level: Level 1 (4 points)

How to resolve an invalid Apple Gift Card code purchased through PayPal?

Hi i bought my daughter a apple gift card digital one off paypal, give her the 16 code comes up invalid,

She try copy past etc even sent email to her still not working,

I use non iso phone,

Paypal not interested

How do I solve this ???


[Re-Titled by Moderator]

Original Title: I cloud

Posted on Oct 2, 2026 3:02 AM

6 replies

Smilin-Brian
User level: Level 10 (97,882 points)

Oct 2, 2026 4:27 AM in response to oliverjohnrobert

Welcome and thank you for reaching out. 🤗


You’ll need to contact Apple Support directly for help with invalid gift card codes. They can check the balance and verify the code.


If the card is confirmed invalid, Apple may guide you to provide proof of purchase so they can investigate or advise you on refund options.


PayPal generally won’t handle refunds for Apple’s digital codes once sold.


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Ingo2711
User level: Level 10 (93,009 points)

Oct 2, 2026 3:42 AM in response to oliverjohnrobert

You can contact the official Appel Support about this and provide them with the details about your purchase, as mentioned in this related article:


...

You might need to provide:


  • An image of the full front and back of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your card.


...

copied from: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

Chattanoogan
User level: Level 8 (43,489 points)

Oct 4, 2026 2:24 PM in response to oliverjohnrobert

PayPal might have been your payment method, but who actually sold you this Gift Card ???

stanley36e
User level: Level 1 (8 points)

Oct 7, 2026 2:26 AM in response to oliverjohnrobert

How can I resolve my Apple gift card from invalid

Katana-San
User level: Level 10 (124,115 points)

Oct 7, 2026 7:59 AM in response to stanley36e

stanley36e wrote:
How can I resolve my Apple gift card from invalid

Hello ~ See the previous posts as they will contain the information you need.


~Katana-San~

Originally posted at discussions.apple.com/thread/256368997