New MacBook Air purchased from Apple Store shows corporate MDM enrollment

Hi everyone,

I recently purchased a brand new 13-inch MacBook Air (Silver, 16GB/512GB) directly from the official Apple Michigan Avenue store in Chicago on August 7, 2026.

I am currently located in Türkiye. During the initial setup, the Mac displays a Device Management (MDM) screen stating:This Mac is owned by: Go Abacus Corporation

Since this was bought as a brand new personal device straight from an Apple Store, it should not be registered under any corporate Apple Business Manager account. I have the official sales receipt.

I have already emailed the Michigan Avenue store, but while I wait for a response, I wanted to ask:

1. Has anyone experienced this issue with a device purchased directly from an official Apple Store?

2. What is the fastest way to get this serial number released from the corporate ABM account when located overseas?

Any advice or insights from community members or Apple Community Specialists would be greatly appreciated.

Thank you!

Yasemin *** / ***

[Edited by Moderator]

Posted on Oct 2, 2026 2:06 AM

1 reply

Servant of Cats

Level 9 (55,707 points)

Oct 2, 2026 4:13 AM in response to yasemin24

I have never heard of this happening with a new Mac purchased directly, with personal funds, from the Apple Web site or from a retail Apple Store.

That is, assuming that you did not allow this "Go Abacus Corporation" to enroll the Mac into a MDM system after you purchased the Mac. If you allowed an employer to enroll your personal device into a corporate MDM system, that would have essentially given the employer control over your Mac, and you would need to have conversations with that employer (or ex-employer) over getting your device released. (Apple's Activation Lock support request page for a personally owned device says, in part, "We can't unlock a managed device.")

How to remove Activation Lock - Apple Support