User level: Level 1 (4 points)I just got a new phone and don’t have access to the other one, I can log into my apple account in the settings but I can’t set up my iCloud, it keeps saying can’t communicate with the server
[Re-Titled by Moderator]
Original Title: iCloud set up
Posted on Oct 2, 2026 1:55 AM
User level: Level 10 (462,771 points)Oct 2, 2026 5:25 AM in response to havilah96
Restart your equipment and/or sign in out and back in again, and try again. On a computer you can also try Safe Mode Start up your Mac in safe mode - Apple Support
Choose your macOS version at the top.
If you can't connect or sign in to iCloud or your account, Apple has a list of things you can try in the support article: If you can't connect or sign in to iCloud - Apple Support
Is the appropriate Apple server working? --> https://www.apple.com/support/systemstatus
If your device is managed by a school or organization you may need to sign in to the device with a school or work Apple Account. More in this article —> If you can't sign in to your device with your personal Apple Account - Apple Support
If you are using a VPN try removing it completely (don't just turn it off) and see if you can then use the service. E.g., AppStore - Apple Community
If using cellular data (even if it is seemingly good), try using WiFi instead. —> Connect to Wi-Fi on your iPhone or iPad - Apple Support
User level: Level 10 (93,009 points)Oct 2, 2026 4:32 AM in response to havilah96
Also make sure, that no VPN or firewall settings are blocking the contact to Apple servers.
User level: Level 9 (55,707 points)Oct 2, 2026 4:17 AM in response to havilah96
Do you have a cellular or Wi-Fi connection to the Internet?
When you log into an Apple Account, the phone is no doubt going to want to check with Apple's servers to see if the user name and password are valid.
Originally posted at discussions.apple.com/thread/256368957