User level: Level 1 (4 points)Your account has been disabled in the app store and itunes
[Re-Titled by Moderator]
Original Title: Installing problems
Posted on Oct 2, 2026 1:03 AM
User level: Level 10 (97,882 points)Oct 2, 2026 4:35 AM in response to iPhonebugproblem
Thank you for reaching out. 🤗
When "your account has been disabled in the App Store and iTunes," there is an issue with the payment method.
Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.
If it still fails, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian
User level: Level 10 (124,115 points)Oct 2, 2026 9:21 AM in response to iPhonebugproblem
Hello~ First finding the reason and enabling your account…see the link below by clicking on and reviewing the information there…
If your Apple Account is locked, not active, or disabled - Apple Support
Note… once inside the link above you may tap on other highlighted tabs of interest for further information. Also…
Contact Apple Support - Apple Support
~Katana-San~
User level: Level 8 (45,179 points)Oct 2, 2026 1:27 AM in response to iPhonebugproblem
Re: "Installing problems
Your account has been disabled in the app store and iTunes"
Apple's trouble-shooting article for that message is now:
See what to do: If a message says 'Your Media & Purchases account has been disabled' - Apple Support
Eg: says:
"Request reactivation through Apple Support.
If you see a message that says "Your Media & Purchases account has been disabled", request reactivation for help."
__________________
More info. if needed:
What to do: If you can’t download or update apps on your iPhone or iPad - Apple Support
User level: Level 8 (45,179 points)Oct 2, 2026 1:39 AM in response to iPhonebugproblem
(*)There are "support" links at top right and at bottom left in this discussion page.
(*)There are contact options at the bottom of the
Billing and Subscriptions support Page
Subscriptions and Billing - Official Apple Support
or
(*)Apple support website
or
(*) See a list of Apple phone numbers around the world
(Scroll to "Connect with live support" & menu of countries)
User level: Level 10 (124,115 points)Oct 2, 2026 1:43 PM in response to iPhonebugproblem
iPhonebugproblem wrote:
Please connect apple support team live chat with me
Hello~ See the link below…
Contact Apple Support - Apple Support*
*Example…
If you tap the highlighted number once you go into the link and choose your Country or Region…it opens more options for you.
Take care.
~Katana-San~
User level: Level 1 (4 points)Oct 2, 2026 1:28 AM in response to iPhonebugproblem
I want to chat with apple support team
User level: Level 1 (4 points)Oct 2, 2026 10:40 AM in response to iPhonebugproblem
Please connect apple support team live chat with me
Originally posted at discussions.apple.com/thread/256368938