Hello,
I am experiencing a persistent issue where the native Apple TV App on both my MacBook Pro 2020 (running macOS 15) and my iPad completely refuses to load online storefronts. The "Watch Now", "Apple TV+", and "Store" tabs are entirely missing on both devices, forcing the apps immediately into the local "Library" view.
Important Context:
- My account region is Kenya.
- Strangely, the Apple TV app works perfectly on my iPhone using the exact same local Wi-Fi network and Apple Account.
- The web portal (apple.com) also works flawlessly on the Mac browser.
- The Apple System Status page is completely green.
What I have already tried on the Mac (with zero success):
- Signed out/in of the TV App and Media & Purchases in System Settings.
- Cleared app caches and deleted the ~/Library/Containers/com.apple.TV folder.
- Flushed DNS (mDNSResponder) and toggled automatic network Date/Time sync.
- Tested inside macOS Safe Mode and inside a completely fresh Administrator user profile.
- Disabled Screen Time content restrictions, System Firewall, and iCloud Private Relay.
- Ensured no external displays or docking hubs are connected (ruling out HDCP).
Because this is simultaneously blocking my MacBook Pro and my iPad, but not my iPhone, it seems to be an isolated Apple ID account token validation or localized server routing bug rather than a single device hardware failure.
Has anyone in the East Africa region encountered this cross-device ecosystem lockout, or found a way to force Apple's authentication servers to re-verify the account?
Thanks!
[Re-Titled by Moderator]
Original Title: My Apple TV on Mac doesn't show any content (Also affecting iPad, but works on iPhone)
