iPhone 18 pro Max

Terrible experience with my iPhone 18 Pro Max 256GB.

My silver iPhone has been a complete nightmare. The battery gets extremely hot, the phone shuts down, the camera does not work properly, and the videos constantly flicker and freeze.

I have gone back and forth to the Apple Store for six days, and I still have the same problems. Nobody gives me a clear answer or a real solution.

Things became even worse when someone from Apple called me. I specifically asked if my information would be safe, and I was assured that it would be. However, my phone line was deactivated, and I ended up losing access to important information. I had to fix everything myself afterward. My husband even called me after I left work because he couldn’t reach me and had no idea what was happening. The entire situation was extremely stressful and chaotic.

I asked Apple for a discount or some type of assistance so I could purchase another iPhone, but I still haven’t received anything.

Honestly, I am fed up. I paid a lot of money for an iPhone 18 Pro Max 256GB, and this experience has been absolutely terrible.

I also have concerns about replacement devices. Sometimes the store says there are no phones available, and then suddenly one becomes available. As a customer, how can I be sure that the replacement device is actually brand new and not a previously returned or repaired device? I believe Apple should provide much more transparency about replacement units.

After six days of going back and forth, I simply want a phone that works and a fair solution from Apple. This has been one of the most frustrating experiences I have ever had with a phone.

[Edited by Moderator]

Posted on Oct 1, 2026 9:15 PM

1 reply

SravanKrA

Level 10 (454,138 points)

Oct 1, 2026 11:36 PM in response to Adriancitovalbuenaov

Adriancitovalbuenaov wrote:

Things became even worse when someone from Apple called me. I specifically asked if my information would be safe, and I was assured that it would be. However, my phone line was deactivated, and I ended up losing access to important information. I had to fix everything myself afterward. My husband even called me after I left work because he couldn’t reach me and had no idea what was happening. The entire situation was extremely stressful and chaotic.

It appears that you have fallen victim to a scam. An individual, posing as an Apple employee, contacted you, claiming to have noted your complaint. They requested that you access their account to track the device's location. Subsequently, you were informed that you needed to contribute a quarter of the phone's cost. This situation is indicative of a fraudulent scheme, where the scammer exploited a sense of trust to manipulate you into making an unauthorized payment.

To safeguard yourself and others, it is crucial to be cautious when receiving unsolicited requests for personal information or financial assistance. Scammers often employ various tactics to deceive individuals, so it's important to verify the legitimacy of such requests before taking any action. Additionally, consider reporting the incident to relevant authorities to help prevent further fraudulent activities. Remember, staying informed and vigilant is key to protecting yourself from scams in the digital age.