Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

Apple says my iCloud account is corrupted — documented causes and app purchase list export?

Unfortunately, after decades of using iPhones and installing hundreds of apps since the iPhone 3 era, Apple Support has told me that my iCloud account is corrupted and recommended creating a new Apple Account.


I now need to perform a DFU restore and manually reinstall my apps. Looks like my passkeys are all gone and I had limited success with exporting passwords in CSV format. I have nearly 300 apps installed, so I need a practical way to identify and organize them before proceeding.


1. App purchase history: Is there a way to export or generate a printable HTML list of all my purchased apps, preferably with direct App Store links? I would like to print the list and cross off apps I no longer need. I use a Windows 10/11 PC.


2. iCloud account corruption: Has anyone else been told their iCloud account was corrupted? Are there documented causes, known symptoms, or Apple technical support bulletins (TSBs) addressing this type of account corruption?


Apple Support has not provided me with any technical explanation, documentation, or details about what is actually corrupted and why.


I'm particularly interested in documented technical explanations rather than general troubleshooting suggestions.

0 replies

There are no replies.