User level: Level 1 (4 points)My iPhone was just traded-in. I received a credit memo from Apple stating a refund of 580 €. However, I only received 521 € in my account. How come ? Are there some extra fees Apple didn't mention ?
Posted on Oct 1, 2026 1:16 PM
User level: Level 9 (55,707 points)Oct 1, 2026 1:38 PM in response to hellaire94
The "estimated trade values" on the Apple Trade In - Apple site are all maximums. Apple may offer less than that, depending on the condition of your phone.
However, my understanding is that
"If the revised value is lower than the initial estimate, you can either accept or reject it. If you accept it, we’ll continue with the trade-in and either charge or credit the difference in value to the card you provided. If you reject it, we’ll cancel the trade-in, return your old device, and charge the original trade-in value to your card."
If the amount that you received is less than what Apple told you that you would receive, I would suggest getting in touch with Apple Support. This is a user-to-user forum and the people here don't have access to your account or any records of your trade-in.
Originally posted at discussions.apple.com/thread/256368701