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Spectrum WiFi connection keeps dropping from my devices, every 5-30 minutes since August!

Need help with my wifi connection, I have spectrum keeps dropping the wifi connection every single day. Contact Spectrum and they restart my router but they solve anything. So I am so frustrated I have apple watch, IPhone 16Pro Max, Ipad 10 generation, IPhone 13 pro and ipad 9 generation. And they all getting disconnected from WIfi connection from spectrum. I have TMobile for my cellular service provider, so I am not getting any help from anyone. Can someone help please? So my devices get rebooted every time this is what Spectrum has suggested

thank you

3 replies

Possibilities here include a faulty router, flaky power, interference from other nearby Wi-Fi networks or from other emitting gear, poor router placement, and router or ISP misconfigurations.


Not having a Mac or PC available means monitoring the local Wi-Fi activity is more difficult, as the tools aren’t available on iPhone and iPad. If you can borrow a Mac, there are tools such as WiFi Explorer that work well for investigating the local activity.


One option, lacking diagnostics: replace the Spectrum router with another.


If you replace the Spectrum router with one of your choosing, that means you take over the entirety of your network management, but it appears you’re not getting much help from your ISP. A local computer services provider might be willing to set up the Wi-Fi system for you, as an option.


For an alternative provider here, T-Mobile offers 5G Wi-Fi: https://www.t-mobile.com/home-internet


Caution: If there is local interference, swapping routers probably won’t help.

razmee209 wrote:
yola194 wrote:
… And they all getting disconnected from WIfi connection from spectrum…
Do any other devices have issue connecting to spectrum wifi?

Seems to be yes, multiple clients getting dropped, so this is more likely a router- or interference- or maybe power-related issue.

yola194 wrote:
Need help with my wifi connection, I have spectrum keeps dropping the wifi connection every single day. Contact Spectrum and they restart my router but they solve anything. So I am so frustrated I have apple watch, IPhone 16Pro Max, Ipad 10 generation, IPhone 13 pro and ipad 9 generation. And they all getting disconnected from WIfi connection from spectrum. I have TMobile for my cellular service provider, so I am not getting any help from anyone. Can someone help please? So my devices get rebooted every time this is what Spectrum has suggested
thank you

Do any other devices have issue connecting to spectrum wifi?

How old is your router?