I need to remove a name that is no longer associated with my ipad, apple account verification keeps asking for a password, how do I remove the name from my iPad ?
How do I remove name from iPad that no longer uses ity
Posted on Oct 1, 2026 9:40 AM
I need to remove a name that is no longer associated with my ipad, apple account verification keeps asking for a password, how do I remove the name from my iPad ?
Posted on Oct 1, 2026 9:40 AM
Oct 1, 2026 9:56 AM in response to Danfettia
If you see the name of another Apple Account are prompted to fill in the matching Apple Account password, this means, that the Activation Lock of the previous owner is still active.
If you can not reach the previous owner to disable the Activation Lock, which also can be done online, you can not use this iPad with your Apple Account completely.
How to remove Activation Lock - Apple Support
The official Apple Support might be able to help, if you can provide a purchase receipt and other details about the iPad.
If you have proof of purchase, as explained in this article, contact the official Apple Support.
There are a few requirements before your contact them:
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You must be the owner of the device.
Apple may require proof of purchase. Proof of ownership must include the product serial number, IMEI or MEID.
Your data on the device will be erased.
If Apple unlocks Activation Lock on your device, all files and data stored on your device will be permanently erased. Please note, restoring your device from a local backup will re-enable Activation Lock.
We can’t unlock a managed device.
If your device is owned by a business or educational institution, please contact your IT department or manager. We also do not accept bulk requests.
Your device must not be in Lost Mode.
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copied from: Additional Support - Activation Lock
If you have gotten this device from a family member or another trusted person, ask them to disable the Activation Lock, and erase the iPad as described in this article, to make sure that no personal data is being mixed up after setting it up with your Appel Account:
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Oct 1, 2026 10:51 AM in response to Danfettia
Refer to How to remove Activation Lock - Apple Support There are only two ways to remove a lock:
#1 If you have the necessary information, you or the signed in owner can do this yourself by simply signing in with the owner account and password information and doing as instructed in the above article. If you use this method and this is a new device to you, follow unlocking by doing as outlined in What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support or What to do before you sell, give away, trade in, or recycle your Mac - Apple Support . If you do not have the required information then you can try method 2 —>
#2 Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Read the requirements and steps for an Activation Lock support request at: https://al-support.apple.com/#/additional-support and links at the bottom right for the type of service requested. Apple says they “may” require "proof of purchase documentation” and that you need “proof of ownership documentation”, but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” User reports on this community and chat with Apple indicate that typically Apple will absolutely require, and ONLY accept, an original receipt issued by Apple or an Apple Authorized Reseller. Presumably this is the only kind Apple can authenticate against fraud since Apple is not involved in third party sales. Apple recommends that you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
Note that the device cannot have Lost Mode set on it or is a managed device. If your device has been taken over by you having entered a scammer’s Account then the scammer has likely set Lost Mode and the device is lost to you.
If anybody tells you that you have to be the “original” owner, they are WRONG. In the case of removing the lock with the correct information, it can be anybody who knows the currently signed in account information. In the case of asking Apple to unlock it, as long as you have the original Apple receipt (which may well not have any personally identifying information on it) you are okay. Apple confirmed this in a conversation.
If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
Originally posted at discussions.apple.com/thread/256368596