I can’t update any apps or download any because it keeps saying there is a billing issue. There was a declined charge from a while back but it won’t move past it. What do I do?
[Re-Titled by Moderator]
Original Title: Help with apps/updates
I can’t update any apps or download any because it keeps saying there is a billing issue. There was a declined charge from a while back but it won’t move past it. What do I do?
[Re-Titled by Moderator]
Original Title: Help with apps/updates
Posted on Oct 1, 2026 10:16 AM
Oct 1, 2026 12:31 PM in response to Ashleynicole333
Hello~ If you have a pending charge …it must be paid. Do you have a viable payment method on your account? If not …you will need to add one. See below.
Add a payment method to your Apple Account - Apple Support
After the payment has processed then you may ask for a refund…
Request a refund for apps or content that you bought from Apple - Apple Support
Note the refund may or may not be granted. Apple sometimes grants refunds as a courtesy.
If need be contact Apple…
Contact Apple Support - Apple Support
~Katana-San~
Oct 1, 2026 10:54 AM in response to Ashleynicole333
You will have to pay the bill first, before you can continue updating apps.
The easiest and fastest way to pay would be adding money to your Apple Account balance, which will then be used by Apple as a primary payment method.
You can do that by redeeming Apple Gift Cards, for example, if they are available in your region:
What you can buy with your Apple Account balance - Apple Support
Redeem your Apple Gift Card, App Store Card, or App Store & iTunes Gift Card - Apple Support
Oct 1, 2026 12:08 PM in response to Ashleynicole333
You will have to pay any debt before Apple will let you continue to use the store.
Read the links below about various ways to pay for items in the iTunes and App Stores.
- Add a payment method to your account. See this article about payment methods that you can use with your Apple Account --> Payment methods that you can use with your Apple Account - Apple Support then see this article about how to add a payment method to your Apple Account --> Add a payment method to your Apple Account - Apple Support The exception is Russia About billing for Apple subscriptions and digital purchases in Russia - Apple Support
- Add money to your Apple Account balance - "Use a payment method, such as a credit or debit card, to add funds to your Apple Account balance." This takes the previous payment method one step farther by optionally using it to irreversibly add funds to an Apple ID account balance instead of having the card charged each time.
Click here --> Add money to your Apple Account balance - Apple Support
If no option is shown to "Add Money to Account" using this method (you only see using gift cards) then it may not be available in your country. Use a gift card instead.
- This article outlines how to redeem an Apple Gift Card or App Store & iTunes gift card --> Redeem your Apple Gift Card, App Store Card, or App Store & iTunes Gift Card - Apple Support
Oct 1, 2026 11:00 AM in response to Ingo2711
If this works, you can check, if your payment information is still correct and complete:
If your payment method is declined in the App Store or iTunes Store - Apple Support
Originally posted at discussions.apple.com/thread/256368589