User level: Level 1 (4 points)My magic keyboard is not connecting to my ipad pro charging connected or not. I have cleaned contacts as decribed on both ipad and keyboard, rebooted ipad and attached and still not working. Any thoughts?
Posted on Oct 1, 2026 7:29 AM
User level: Level 10 (334,506 points)Oct 1, 2026 7:46 AM in response to gmosby
If having cleaned the Smart Connector contacts on both the iPad and Magic Keyboard the problem persists, your Keyboard may have a hardware fault.
With repeated opening and closing of the Keyboard, the electrical connections that pass though the flexible fabric hinges can fracture.
The Magic Keyboard itself is not repairable. The only remedy for a hardware fault is replacement of the keyboard. If you are within your one-year limited warranty, you will need to contact Apple Support or your retailer. If you have benefit of an active AppleCare+ plan for your iPad, your Magic Keyboard may also be covered.
You will find the Support link at top-right and bottom left of this page.
Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:
User level: Level 10 (334,506 points)Oct 1, 2026 10:02 AM in response to gmosby
You're very welcome. Apple's Genius Bar technicians will be able to definitively test both your iPad and Magic Keyboard.
User level: Level 1 (4 points)Oct 1, 2026 8:54 AM in response to LotusPilot
That's what I was afraid of.
Thank You!
Originally posted at discussions.apple.com/thread/256368504