User level: Level 1 (11 points)Hi! I need some help figuring out an iCloud payment issue. I have an iPhone 15 Pro running iOS 17.5.1.
I had 600 rubles in my Apple ID balance and used them to pay for a one-month 2TB subscription. I have a screenshot confirming that the funds were deducted today.
However, iCloud still shows only 5GB of storage. Where did the money go, and why wasn't the new plan activated?
[Edited by Moderator]
Posted on Oct 1, 2026 6:13 AM
User level: Level 10 (93,009 points)Oct 1, 2026 6:52 AM in response to provotorovva
Did you try to contact the official Apple Support in your country?
They should be able to look into your personal settings to find the reason for that.
Did you restart your iPhone and see if the iCloud plan has been updated after that?
If you are using a VPN, disable it before that.
User level: Level 1 (11 points)Oct 1, 2026 8:10 AM in response to Ingo2711
Thank you for the number, I didn’t find it right away! I contacted the support service, and we managed to figure out the reason.
User level: Level 10 (93,009 points)Oct 1, 2026 9:34 AM in response to provotorovva
You're welcome 🙂
Originally posted at discussions.apple.com/thread/256368473