Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

iPhone purchased abroad cannot make or receive calls with Afghan SIM

topic is iPhone has signal but cannot make or receive calls in Afghanistan


Hello,

I purchased an iPhone 14 pro from an official Apple Store in another country, and I am currently using it in Afghanistan.

My iPhone recognizes my Afghan SIM card and shows a good cellular signal. However, I cannot make outgoing calls, and I also cannot receive incoming calls. The SIM card works normally when I use it in another phone.

I have already checked that the SIM card is properly inserted and the iPhone has cellular signal, but the problem with making and receiving calls remains.

Could someone please help me understand what might be causing this problem?

Could this be related to:

  • Carrier or network compatibility
  • Regional restrictions
  • iPhone carrier lock
  • VoLTE or network settings
  • Any restriction on the iPhone because it was purchased in another country

I would appreciate any advice on how to diagnose and resolve this issue and inform me through below email address .

  • ***

Thank you.


[Edited by Moderator]

2 replies

Did you already have a look at this Apple iPhone Support page, to find out, if this model supports the requirements for 5G and LTE networks in your country:

iPhone - Supported 5G and LTE networks - Apple