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mads39
User level: Level 1 (4 points)

Cannot delete old eSIM on iPhone 11 Pro

I recently switched from Verizon to T-Mobile and I can't remove the old eSIM. In settings>cellular>[specific eSIM], there is no "Delete eSIM" at the bottom of the page.


I have an iPhone 11 Pro running 26.2.

Posted on Sep 30, 2026 9:12 PM

1 reply

Ingo2711
User level: Level 10 (93,009 points)

Sep 30, 2026 9:57 PM in response to mads39

You can delete your eSIM by setting your iPhone back to factory settings.

Have a look at the steps in this related article:

...

  1. Go to Settings.
  2. Tap General.
  3. Tap Transfer or Reset [device].
  4. Tap Erase All Content and Settings.
  5. Tap Continue.
  6. Choose to keep or delete your eSIM. If you erase your eSIM, you need to contact your carrier to reactivate your cellular plan.
  7. Enter your device passcode.
  8. Wait for your backup to finish. 
  9. Enter your Apple Account password.
  10. Tap the done button ✔️ on your keyboard.
  11. Wait for your device to reset.
  12. When the process is complete, the Hello screen appears.

...


copied from: How to factory reset your iPhone, iPad, or iPod touch - Apple Support

Originally posted at discussions.apple.com/thread/256368243