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Unable to install ANY apps in texas on child device

I'm in TX and just upgraded my son's Android to an iPhone 17e. I tried using his existing apple account, which I'm not sure what was used for, but it wasn't detecting that Apple Music was licensed to him under our family sharing plan. Every other device I have showed his account includes it. His device, it does not. So I thought maybe I just need a new account. I created one, and still no go. Now he can't install ANYTHING. No apps can be installed. It says content and age restrictions are in place. I go to the parent app, disable content restrictions, they stay on. I find the setting I think is related: Age Restriction. It is hard coded to "Don't Allow" and says below it that I'm in TX and can't change it. I go on his phone, open up the privacy & content, and I can literally as HIM make any change I want, enable x rated websites, no problem. But that one setting is blocked. Two quesitons: 1) How do I get to a point where he can install apps. This device is going back if I don't. 2) Why is he able to change every content restriction under the sun when he's in a family locked account.

1 reply

With a brand new Apple device, complimentary hardware and software support is generally provided. You may want to consult with the experts.


Most Apple software and hardware products include unlimited complimentary support incidents within the first 90 days of product ownership. There are four contact options below.


(1) You  can make a reservation at the Genius Bar of a nearby Apple Store: Genius Bar Reservation and Apple Support Options - Apple


     Store locator if needed:  find a Store: Apple Store - Find a Store - Apple

________

(2) or use:


One stop for technical support, Apple hardware service, and software support. Call Apple Support at 1-800-APLCARE 


(or use the support link (or support app) on website below)

AppleCare Products - Apple  AppleCare - Apple


(ie: Scroll right down to "Support made simple")

           ____


(3) or Apple Support online (online chat / phone / email  etc.)


                    iPhone - Official Apple Support


(ie: Scroll right down to the "Still need help- Get Started" link

          _______________

(4) or See a list of Apple phone numbers around the world


                             Contact Apple Support - Apple Support


ie: Scroll to "Connect with live support" & menu of countries


All the best :-)