User level: Level 1 (4 points)I have been trying to get my phone to work since 9/24. Unfortunately I don't live near an Apple Store. Apple has agreed to replace my phone but I have to wait 12 days for a new phone. ATT can't help me. It is very frustrating waiting for a new phone and not getting a quick resolution. Is anyone else having to wait for a new phone?
[Re-Titled by Moderator]
Original Title: Issue with new Iphone
Posted on Sep 30, 2026 5:54 PM
User level: Level 10 (462,771 points)Sep 30, 2026 8:40 PM in response to MDB126
i suspect the actual question is not if somebody else is having to wait (it would not surprise me if that were at all unusual) but what to do in your case to lessen the wait. To do that you need to contact Apple Support (we here are just other users like you).
This support page has information about Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat, telephone) are available they will show near the bottom left. Telephone numbers may only work when calling from the same country.
With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044
User level: Level 10 (107,674 points)Oct 2, 2026 10:14 AM in response to MDB126
Express Replacement is available with AppleCare+, otherwise not.
User level: Level 1 (4 points)Oct 2, 2026 9:35 AM in response to MDB126
Thanks for the info.
Originally posted at discussions.apple.com/thread/256368208