Rückerstattung

The support article https://support.apple.com/108092 and the related article https://support.apple.com/120164 explain how you can check your iTunes and App Stores purchase history, cancel subscriptions (remember that these need to be canceled at least 24 hours in advance), and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by Family Sharing members, others sharing your card (such as a spouse or partner, or a second Apple Account you have; you may not see a receipt).

The article also provides a specific link for contacting Apple if you cannot trace the source of charges, e.g., if you subscribed to something directly with a third party, see: https://support.apple.com/118126 instead. In that case you need to work directly with the vendor, not Apple. See also: https://discussions.apple.com/thread/256198931

If you use Apple Card you may find this document helpful too ➞ https://support.apple.com/HT210618

Also note this service: https://support.apple.com/HT209592

which may let you view Apple receipt details when you are signed into your financial institution website or mobile app .

If using Family Sharing and viewing purchase history under Report A Problem, make sure the “Apple Account” box is set to “All.” If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ https://support.apple.com/HT204084 Remember that many apps have trial periods with subscriptions that then start automatically unless you cancel them in time. If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.

● If neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution immediately. Any reimbursement would have to come from them, not Apple. More here —> https://discussions.apple.com/thread/256173521?answerId=261653382022&sortBy=oldest_first#261653382022

If a reporting a problem request is unsuccessful or you have another issue try contacting Apple. Click here ➞ https://support.apple.com/HT201232 Go to the bottom of the window and you may see options for a telephone call or chat session. This is not available in all countries and the phone numbers tend to not be international.

Thank you for reaching out. 🤗

Apple charges could be from subscriptions, app purchases or family sharing.

Check your purchase history in Settings ➢ [your name] ➢ Media & Purchases ➢ View Account ➢ Purchase History to see the exact charge and manage any subscriptions.

More information:

• Get help with charges from apple.com/bill
• If you see 'apple.com/bill' on your billing statement
• If you see an Apple Services charge you don't recognize on your Apple Card

Need more help?

• United States: 1-800-APLCARE.
• Contact Apple Support.
• Get Support.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian

Wenn Sie eine E-Mail-Quittung erhalten haben und sich darin ein Link „Problem melden“ befindet, verwenden Sie diesen. Andernfalls klicken Sie hier und bitten Sie die Mitarbeiter des iTunes Store um eine Rückerstattung.

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Other possibilities to consider (not all may apply in your situation):

● If you see duplicate subscription charges on a card but only one in your Apple subscriptions list, you may have subscribed once in-app through Apple and a second time directly with the vendor on their web site (e.g., YouTube). Cancel one of your subscriptions. The same can happen if you have two Apple Accounts.

● Purchases can be made with your account if your Apple Account is compromised (read what to do ➞ If you think your Apple Account has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for purchases in the App Store and other Apple services - Apple Support ).

● If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts (see the article: Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support ).

● Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).

● Unanticipated larger amounts may be grouped smaller charges, e.g., “large digital goods” ( How apps, content, and subscriptions from Apple are billed - Apple Support ).

Ubrigens, es gibt auch Apple Support Community auf deutsch - Offizielle Apple Support Community

Hello~ Have a look by clicking on the user tip below that was written by *MrHoffman* as it contains much helpful information all in one convenient place…

Billed, but you didn’t buy? - Apple Community

~Katana-San~