Apple TV and Sony XR-65A95K Audio Problems
I have run out of options, so I'm turning to faithful community forums and hoping someone here can help with the issues I'm having.
I purchased this Sony XR around 4 years ago, and throughout, I have used an Apple TV box with it - connected via HDMI- and until now I have experienced no problems with it. My problems are as follows:
Around last month, the Apple TV would randomly cut out the sound mid-streaming, and it would not come back - we would reboot the Apple TV, and it came back on- until one day it just never did. The Sony XR's audio stayed intact, and we could watch TV normally with sound.
So I took the next reasonable step and took the Apple TV to the Apple Store, and after a long Genius Bar appointment, they told me the sound component was faulty and replaced my Apple TV with the most up-to-date version.
After a few days of use, the audio started playing the same tricks (a little annoying, since I paid a premium for a new Apple TV, and it makes me wonder if the old box was fine). So, I replaced the power cord with the Apple-branded cord, and then bought a new HDMI cable - thinking the problem may lie with it. This fixed the problem for several days, too.
Then a few days later, the same issue occurred again. So, the next step I could think of, as all components are new (Apple TV, HDMI cable and power cable), is that maybe one of the connectors (I am not a technical person) inside the HDMI port was defective, so I switched the HDMI input from HDMI 1 to HDMI 3, which I found out is most optimal for Dolby ATMOS. I made sure to set all the settings to Dolby ATMOS to ensure compliance.
This also fixed the issue for a few days, and that brings us to here and now. Last night, the Apple TV began cutting the audio again whilst streaming. We restarted it, and it fixed the issue until I paused the TV; when I came back, it had cut out again.
I have exhausted everything I know how to do, so I am wondering if anyone here has experienced the same issues, or has deeper knowledge and can suggest a different fix I haven't thought of.
I appreciate all the help and advice anyone can give!
Thanks