Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

Account Recovery notification not received

"Account Recovery" "Recovery Key" "Continue on Device" "Notification Sent"

apple notification not received

3 replies

If you do not receive the "Continue on Device" or account recovery notification on your trusted Apple devices, you can bypass the prompt by going directly to your device settings or using the official web portal at Apple iForgot. 


Troubleshooting "Continue on Device" Not Arriving

  • Check the Account Match: Ensure the physical device you are checking is signed in with the exact same Apple Account you are trying to recover.
  • Internet Connection: Verify that both the web browser and your trusted Apple device have a stable internet or Wi-Fi connection. 
  • Manual Navigation: Instead of waiting for the push notification, navigate manually on a trusted device:
    • On iPhone/iPad: Go to Settings > [Your Name] > Sign-In & Security (or Password & Security) > Account Recovery.
    • On Mac: Go to System Settings > [Your Name] > Sign-In & Security > Account Recovery. 


If you have not received an account recovery phone call or text:

1) Read the article: How to use account recovery when you can’t reset your Apple Account password = How to use account recovery when you can’t reset your Apple Account password - Apple Support

Did you use other equipment while the request was being processed? Note the two sections about how using devices while using Account Recovery may result in the request being cancelled automatically. This may include any accounts and their equipment linked to your account [ How do I fix Apple Account Recovery text … - Apple Community ] by Family Sharing.

2) If the request was not canceled but you did not receive a message by the time anticipated, go directly to https://apple.com/recover Follow the directions to regain account access.


E.g.

How to recover iCloud account with a new … - Apple Community

Doesn’t have old telephone and recovery link is being sent to an address to which the person does not have access.


How to use account recovery when you can’t reset your Apple Account password - Apple Support

says, “If you don’t receive the text or call, once the period specified in the original email is over, you can still go directly to iforgot.apple.com. Follow the instructions to regain access to your Apple Account.”


If you have suggestions as to how Apple can improve a feature, it is best sent to

Product Feedback - Apple


I never use the same account on my devices as I do for my "apple account" (used for development).

My legal obligations make this impossible.

Account recovery should have a mechanism to support a secondary email.