Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.
SachinKP
User level: Level 1 (4 points)

Not listed in the purchase history but billed on my phone carrier billing

I have billed on my mobile phone carrier billing showing that it is apple.com/billing with an order number and date


I am not able to trace where is billing has happened on my apple account or any my devices


I am looking for an solution to fix it


Posted on Sep 30, 2026 3:17 AM

1 reply

Ingo2711
User level: Level 10 (93,009 points)

Sep 30, 2026 11:23 AM in response to SachinKP

Here are some things to try before you contact the official Apple Support:



...

  1. To see your purchase history, go to reportaproblem.apple.com.
  2. Sign in to your Apple Account.
  3. If Family Sharing is enabled, you can see your family members’ purchases. Select the Apple Account menu and choose a family member.
  4. To see the full receipt, including tax, tap or click the purchase date. Multiple purchases, including subscriptions, might be grouped onto one charge.


You can also view your Purchase History on your device.

...

  • If you can't find a matching charge at reportaproblem.apple.com and you have more than one Apple Account, you may have used a different Apple Account to make a purchase. Use this Apple Account to sign in to reportaproblem.apple.com and review your purchase history. 
  • If you share your credit card information with a family member, ask them if they made the purchase.

...

If you checked reportaproblem.apple.com and you're still not sure why you were charged, contact Apple Support.

...

copied from: If you see 'apple.com/bill' on your billing statement - Apple Support

Originally posted at discussions.apple.com/thread/256367766