User level: Level 1 (4 points)I sent my phone in for repair as the battery stopped working but it is also cracked front and back, I could only choose one option for repair, what should I do to let them know
Posted on Sep 29, 2026 7:29 PM
User level: Level 10 (199,348 points)Sep 29, 2026 7:50 PM in response to WeirdOwlATL
Wait for a notification / estimate of repairs from Apple service. They will not proceed with any service until you authorize it. You can add more instructions if needed.
Normally, Apple will not replace the battery if the front or back are damaged, so the initial estimate will likely display those additional items.
User level: Level 9 (72,811 points)Sep 29, 2026 7:35 PM in response to WeirdOwlATL
Apple won’t replace your battery if your phone is damaged.
Originally posted at discussions.apple.com/thread/256367597