User level: Level 1 (4 points)I try to update my app in App Store and it says I’ve been disabled in App Store and iTunes
[Re-Titled by Moderator]
Original Title: Help with this one
Posted on Sep 29, 2026 6:48 PM
User level: Level 10 (124,115 points)Sep 30, 2026 9:25 AM in response to deeh33
Hello~ First finding the reason and enabling your account…see the link below by clicking on and reviewing the information there…
If your Apple Account is locked, not active, or disabled - Apple Support
Note… once inside the link above you may tap on other highlighted tabs of interest for further information. Also…
Contact Apple Support - Apple Support
~Katana-San~
User level: Level 10 (97,882 points)Sep 29, 2026 11:07 PM in response to deeh33
Thank you for reaching out. 🤗
When "your account has been disabled in the App Store and iTunes," there is an issue with the payment method.
Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.
If it still fails, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian
User level: Level 10 (756,437 points)Sep 29, 2026 6:52 PM in response to deeh33
There's a problem with your account information which can't be fixed from your end. Click here and send Apple Support a request to enable it.
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Originally posted at discussions.apple.com/thread/256367570