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Unable to access MacBook due to unknown Apple ID password

I have a MacBook from 2024 which i haven’t used for a couple of years. I have other Apple products which I use very day but the password has been changed multiple times since i last used the MacBook. I have been through the various recovery menus but cant get very far because I am asked for the Apple password which I dont know. Can anyone help me out of this endless loop? All help gratefully received. Thank you.

4 replies

The fact that you still use other Apple devices is helpful, because you may not need to keep going round the recovery loop on the Mac.


First, establish exactly which password the Mac is asking for. 


Your Mac login password and your Apple Account (Apple ID) password are two different things. 


Apple specifically distinguishes between them. (Apple Support)


If the recovery process is asking for your Apple Account password and you do not know it, use your iPhone or iPad, the one you currently use with your Apple Account, to change it:


Settings >> [your name] >> Sign-In & Security >> Change Password


You will normally authenticate using the device passcode and then set a new Apple Account password. (Apple Support)


Once that is done, go back to the Mac and use the new Apple Account password when Recovery asks for it. 


You may also be asked for a verification code on one of your trusted devices.


If the Mac is instead asking for a FileVault recovery key, or you are seeing an Activation Lock screen, that is ’a different situation and changing the Apple Account password alone may not be the complete solution. 


Apple provides separate recovery procedures for those cases. (Apple Support)


So I would not  erase the Mac at this stage.


If you can tell us the exact wording on the screen where you are  getting stuck( or post a photo of it), we can identify which password/recovery mechanism it is and give you the appropriate next step.

Thank you so much for your kind reply. I hadnt linked my MacBook to my Apple Account. So I managed after much searching to locate the reset password command on terminal through the recovery menu. All good now.

You are welcome


🦉-53