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megan-56-
User level: Level 1 (4 points)

My Apple Pay is not working for any card on my iPhone

my apple pay won’t work for any card on my phone it comes up and i go to pay and nothing happens


[Re-Titled by Moderator]

Original Title: apple pay


Posted on Sep 29, 2026 9:25 AM

2 replies

Jeff Donald
User level: Level 9 (64,078 points)

Sep 29, 2026 9:57 AM in response to megan-56-

If Apple Pay (Tap-To-Pay) doesn’t work at multiple locations there’s a good chance the NFC antenna is broken. Use the links in Jim’s post to contact Apple Support and test your NFC module and antenna.


You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support

Mac Jim ID
User level: Level 10 (105,996 points)

Sep 29, 2026 9:40 AM in response to megan-56-

  • Are you seeing this at every retailer?
  • When you double click the side button and authenticate, are you seeing the hold near reader message?
  • Each terminal has a specific location that the phone needs to be placed before it will be readable.
  • What card do you have selected in the Wallet?


If there is a problem with the NFC chip on your phone, then have Apple perform diagnostics on your device.


Originally posted at discussions.apple.com/thread/256367320