Apple Support calls not coming through…

I am a HUGE fan of Apple and Apple support, yet on several occasions calls I neither saw the incoming call, nor did it reflect in my call logs. I have, however, seen some kind of message (NOT a voicemail) with the text of a call with the system asking is anyone there?

And, yes, have always had call screening turned off, and in follow up tests with having wife call me, the call came in fine!

Anyone else had this happen?

Posted on Sep 29, 2026 9:23 AM

1 reply

WheelieNick

Level 9 (74,110 points)

Sep 29, 2026 9:59 AM in response to ebertsj

Hi there

Please try this

Turn Off "Silence Unknown Callers"

This is the most common culprit. When enabled, it pushes numbers not in your contacts straight to voicemail without ringing or lighting up your screen.

Open the Settings app.
Scroll down and tap Apps, then select Phone.
Tap Silence Unknown Callers.
Toggle the switch to Off.

2. Manage or Disable Live Voicemail

If you prefer not to see the real-time transcriptions that intercept these calls silently, you can turn the feature off entirely:

Open the Settings app.
Tap Apps and choose Phone.
Tap Live Voicemail.
Toggle Live Voicemail to Off.