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How to restore phone number for iMessage and FaceTime after switching devices?

Hello.

After switching to a new device, iMessage stopped working. My phone number disappeared from my Apple account. I re‑added the phone number, but the phone says “not available for iMessage and FaceTime”.

In the settings, in the Messages section, there is also no option to select a phone number for iMessage — only email.

Also, every day I receive a request to connect iMessage, but it’s already connected and working via email.

How can this be fixed and the phone number be restored for iMessage and FaceTime?


[Re-Titled by Moderator]

Original Title: iMessage/Facetime bug


3 replies

When you add your number back it can take at least 24 hours to confirm on Apple's servers. How long has it been?


If nothing helps, contact Apple directly. If you're in the US, you can call Apple at: 800-MY-APPLE or click on the Support button at the bottom of this page.

Thank you, but there is no info about how to make my phone number back for imessage and facetime