iPad 9th Gen not charging after 27.0 Update: Is a HotFix coming?

fferrel wrote:

I have 5 school districts with hundreds of specifically iPad 9th generation with 27.0 or 27.0.1, dying and not charging. Even if there is a fix, how do we apply it?

I am not sure if this could be causing the problem, but if we remove the cases that have a keyboard, and uses the smart connector to charge/work, some of our iPads will charge.

Reports indicate that the iPadOS 27.2 update, released 26th October, fully resolves the charging bug that has impacted users of iPad9 that fully discharge their iPad before recharging. If an iPad9 is recharged prior to full discharge, the iPad would recharge normally.

For iPads that have been allowed to fully discharge, the resolution is to connect the affected device to its Power Adapter - and allow the iPad to charge undisturbed for 24-36hrs. Some reports suggest that using a USB Type-A Power Adapter will recover an iPad where a USB-C Power Adapter (that employs USB Power Delivery) may fail.

There have been many reports of charging issues occurring with iPad9 subsequent to updating to iPadOS 27/27.0.1.

In the first instance, you would be well advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Alternatively you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to hands-on test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

In addition, for those affected by this specific issue, it would be in your best interest to submit a Bug Report via Apple's Product Feedback portal - as until Apple receives a sufficient volume of reports, it may not assign resources to investigate and resolve the issue. For iPad and iPadOS:

Feedback - iPad - Apple

When submitting a report, ensure that you include details of your iPad model and the installed version of iPadOS within the body pf the report. Don't rely on the pick-list alone as this may not include the most recent version of iPadOS.

You are unlikely to receive a personal reply, however, it is our understanding that all feedback is logged, analysed and forwarded to the appropriate team(s).

timmy_ho wrote:

I’m experiencing the exact same issue with my 9th-generation iPad after updating to iPadOS 27.0.1.

After the battery completely drained, my iPad stopped charging and can no longer turn on. This has caused me significant inconvenience.

I’ve also seen numerous reports on social media from other users experiencing the same problem, so it appears that I’m not alone.

I sincerely hope Apple’s engineering team will take this issue seriously, investigate the cause, and release a fix as soon as possible.

It’s extremely frustrating that a device which was working perfectly fine before the update is now unusable.

Until released and confirmed, contributors here have no insight into what fixes may or may not be implemented within future iPadOS updates. We have no access to information that has not been publicly released by Apple.

Whilst the Terms of Use that govern participation within the ASC disallow any form of speculation, it is understood from third-party press resources that release of an iPadOS is imminent. Hopefully we will all have a better idea within the coming few days or weeks.

In the meantime, it would be in your own best interests to to submit Bug Reports via Apple's Product Feedback portal for any issues that you have identified. For iPad and iPadOS:

Feedback - iPad - Apple

When submitting a report, ensure that you include details of your iPad model and the installed version of iPadOS within the body pf the report. Don't rely on the pick-list alone as this may not include the most recent version of iPadOS.

27.0.1 was released yesterday. Whether it fixes your issue I can’t say.

I have 5 school districts with hundreds of specifically iPad 9th generation with 27.0 or 27.0.1, dying and not charging. Even if there is a fix, how do we apply it?

I am not sure if this could be causing the problem, but if we remove the cases that have a keyboard, and uses the smart connector to charge/work, some of our iPads will charge.

Use the feedback link Louts Pilot included to be sure Apple sees the scale of the problem. Complaining in a user-to-user setting like this gets no traction.

There is no such thing as a “hot fix”. When a problem affects millions of devices Apple will send an update. If it is happening with one iPhone there is no fix other than to contact Apple support for a hardware evaluation.

I’m experiencing the exact same issue with my 9th-generation iPad after updating to iPadOS 27.0.1.

After the battery completely drained, my iPad stopped charging and can no longer turn on. This has caused me significant inconvenience.

I’ve also seen numerous reports on social media from other users experiencing the same problem, so it appears that I’m not alone.

I sincerely hope Apple’s engineering team will take this issue seriously, investigate the cause, and release a fix as soon as possible.

It’s extremely frustrating that a device which was working perfectly fine before the update is now unusable.