User level: Level 1 (4 points)apple tv 4k pops up on the tv with an iphone bluetooth symbol. when you try to restore it via the phone connection it starts to restore but then shuts off and does not complete
[Re-Titled by Moderator]
Original Title: apple tv 4k restore
Posted on Sep 28, 2026 3:19 PM
User level: Level 10 (152,038 points)Sep 28, 2026 5:34 PM in response to Mac63ci1463
See: If your TV shows an iPhone next to an Apple TV - Apple Support
for the exact instructions.
If those steps don't work for you, check the Wi-Fi network on your iPhone to match the network for your Apple TV box. Try using a 2.4GHz network instead of 5GHz, and make sure that you're not on a captive or 802.1X network.
If you still need help after trying that, check if you're eligible for a replacement.
Originally posted at discussions.apple.com/thread/256366774