User level: Level 1 (31 points)Only with some photos taken on the iPhone 18 Pro Max does the app crash when I click on 'reframe'. I performed a hard reset and disabled and re-enabled Siri, but nothing worked; the problem has not been resolved. It is most noticeable with portrait photos. I think the issue is related to the metadata.
[Re-Titled by Moderator]
Original Title: Reframe problem
Posted on Sep 28, 2026 1:56 PM
User level: Level 1 (0 points)Oct 26, 2026 5:55 PM in response to Vincy78
This has been happening to my iphone 18 pro max since day 1. At first, i thought i'm going to give it a few days until SiriAi stabilized. not fixed. Then 27.0.1. still not fixed. Full erase and reinstall. not fixed. Then called apple support. Told to wait for 27.2. Updated to 27.2 today. Still not fixed.
The same photo has no problem in my other apple devices (iPad, Mac).
Called apple support again. the guy on the other line repeating the same talking point. "wait for the next software update". can't use my AppleCare at all.
I give up.
not using reframe on this iphone... even though, that's what they advertised as a cool feature....
User level: Level 7 (31,566 points)Oct 4, 2026 3:42 AM in response to officialraj
officialraj wrote: "...hope apple can fix this asap"
officialraj ~ As these are just user-to-user communities, let Apple know what to fix here:
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User level: Level 1 (60 points)Oct 17, 2026 11:41 AM in response to Vincy78
This👆.. I thought I am doing something wrong but then it keeps happening every time I try to expand or reframe the photo(s) sometimes it works but most of the time, it crashes. iPhone 18 Pro Max as well..
User level: Level 1 (14 points)Oct 3, 2026 6:09 PM in response to Vincy78
This is getting so frustrating, hope apple can fix this asap
User level: Level 1 (14 points)Oct 12, 2026 9:35 PM in response to Vincy78
just bought mine and happened to mine too when excited in trying the reframe new feature
User level: Level 1 (8 points)Oct 16, 2026 12:41 AM in response to Vincy78
I am experiencing the same issue. My iPhone 18 Pro Max overheats specifically when attempting to reframe multiple times
User level: Level 1 (20 points)Oct 24, 2026 9:30 AM in response to Vincy78
Same issue is faced by me in iphone 18 pro with normal photos as well.
Originally posted at discussions.apple.com/thread/256366753