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controversymikee777
User level: Level 1 (5 points)

iPhone 18 Pro collecting dust in display and frame seams

Brand-new iPhone 18 Pro and I’m already getting dust stuck in the seams


I’ve had my Burgundy iPhone 18 Pro for less than a week, and I’m already noticing tiny white particles getting stuck in the seams. I’m seeing it along the seam between the front display glass and the frame, especially around the side edges near the volume buttons, as well as along the seam where the back glass meets the frame. The gaps are really small, but they seem to collect dust pretty easily.


Is anyone else seeing this on their 18 Pro, or did I just get a weird unit? For those who have dealt with this, what would you recommend I do? Should I leave it alone, try a specific safe cleaning method, or have Apple take a look at it? I don’t want to accidentally push the dust farther inside or damage the phone.

Posted on Sep 28, 2026 9:06 PM

5 replies

Jeff Donald
User level: Level 9 (64,078 points)

Oct 25, 2026 12:40 PM in response to ah_han

Who did you purchase the iPhone from? If you purchased from Apple Retail Store or Apple Store online, you’ve 14 days from date of purchase to return the item for exchange or refund. This applies in most countries and regions.


If you purchased from a different retailer you must consult with the retailer for the requirements and limitations of returning a product.

Bob Timmons
User level: Level 10 (199,348 points)

Oct 25, 2026 12:47 PM in response to ah_han

can i return the phone?


If you purchased the phone directly from Apple, you have 14 days to return the phone for a refund.


If you purchased the phone from another retailer, check with the store on their return / refund policies.

SravanKrA
User level: Level 10 (454,138 points)

Sep 29, 2026 12:13 AM in response to controversymikee777

If you have either dropped the device accidentally or exposed it to liquid or used it beyond acceptable temperature limits then…



Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:


Find Locations - Location Selector - Apple


Contact Apple for support and service - Apple Support 



Get a Genius Bar Reservation and Apple Support Options - Apple


Contact Genius Bar.

Manage Reservations - My Reservations - Apple



LotusPilot
User level: Level 10 (334,506 points)

Oct 25, 2026 12:57 PM in response to controversymikee777

Has a screen protector been fitted?


Screen protectors are usually very slightly smaller than the screen glass - resulting in a tiny gap around the periphery of the raised edge of screen protector and underlying screen.

ah_han
User level: Level 1 (12 points)

Oct 25, 2026 11:42 AM in response to controversymikee777

i just bought it and when opening box, inside the box many dusts, some dust stuck at phone behind glass, a whole new phone got this issues very frustrating, can i return the phone?

Originally posted at discussions.apple.com/thread/256366740