User level: Level 1 (4 points)Hi!! I haven't topped up my iCloud balance for a long time, and now there was a charge for 200 gigabytes, but my account shows 5 gigabytes
[Edited by Moderator]
Original Title: Pls help
Posted on Sep 28, 2026 1:03 PM
User level: Level 10 (242,520 points)Sep 28, 2026 1:26 PM in response to Sevastianova
Looks like you subscribed to 200GB of iCloud at some point (it cannot happen on it's own, you must have done something to increase your storage to 200GB), but it has since been unable to charge you for it, which means it would drop your effective iCloud storage down to the free 5GB option.
The pending charge will remain on your account until you pay for it. You are legally responsible for the charge, and not having balance in your account does not waive that legal responsibility.
You will need to pay for it at some point before you can make use of the iTunes and App Store services including downloading free apps.
User level: Level 10 (124,115 points)Sep 28, 2026 1:44 PM in response to Sevastianova
Sevastianova wrote:
Thank you
I chose the 200 GB plan myself, but in April there were payment issues in my country, and I haven't been able to pay since then. Now I see a charge on my account, but I don't have an active subscription.
Hello~ See below…
About billing for Apple subscriptions and digital purchases in Russia - Apple Support
~Katana-San~
User level: Level 10 (242,520 points)Sep 28, 2026 1:52 PM in response to Sevastianova
You need to add a valid payment method to complete the charge. There is no way around this.
It looks like you should be able to buy a gift card and add it to your account to resolve the payment issue. Once that is done, you may want to consider cancelling the subscription if payment is this difficult in Russia.
click here ➜ About billing for Apple subscriptions and digital purchases in Russia - Apple Support
User level: Level 1 (4 points)Sep 28, 2026 1:39 PM in response to Phil0124
Thank you
I chose the 200 GB plan myself, but in April there were payment issues in my country, and I haven't been able to pay since then. Now I see a charge on my account, but I don't have an active subscription.
User level: Level 1 (4 points)Sep 28, 2026 2:01 PM in response to Phil0124
It says here: Download apps, games, music, and more. Choose a top-up amount and use the funds for purchases and subscriptions to Apple services. I managed to make the payment—the charge went through specifically for the 200GB plan—but I don't see any active subscriptions. I’m worried that if I don't find a way to keep paying, all my photos and videos will be deleted, since I haven't paid for six months.
User level: Level 10 (105,996 points)Sep 28, 2026 1:49 PM in response to Sevastianova
[Edited]
Originally posted at discussions.apple.com/thread/256366699