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Find My not showing all locations on new iPhone 17 after migration

I’ve just gotten a new iPhone 17 from an iPhone 12 mini. Trying to migrate everything over and noticed the only thing that isn’t working like my old phone is Find My.


I probably have 22 people on Find My on my old phone, which currently I can still see everyone’s live locations on. However on my new phone only 10 people’s location comes up, the other 12 say ‘No Location Found’ with no buffering signal next to it on the right. But i can see the locations on my old phone still!


My iCloud is fully synced now and I’ve tried resetting my location & privacy settings / turning my phone off and on again (😂) but nothing seems to be working.


Pls can someone advise? Would be so appreciated!

2 replies

This usually happens when location sharing permissions are mismatched between you and your contacts. Since they can see your location but you can’t see theirs, it means your side of the connection is fine, but theirs hasn’t been fully enabled. 


Network & Privacy Settings

  • Both devices need a stable internet connection.
  • On their phone: Settings → Privacy & Security → Location Services → Find My should be set to While Using the App.
  • If Location Services are off, you won’t see them.


The process shown in the image must be enabled on both devices.



To use Find My and Location Services on an iPhone effectively, both your iPhone and the device you're trying to locate must have an active internet connection. These services rely on internet access to share your location with friends and family and to track the locations of devices, people, and items. Without internet connectivity on either end, the sharing and locating features of Find My and Location Services will not function properly. --> Internet not available WiFi and Cellular … - Apple Community


If you have already set up the new iPhone then the data created during this period will be lost if you use any of the three processes given below


iPhone to iPhone, there are three ways,

  1. Quick Transfer --> Use QuickStart to transfer data to a new iPhone, iPad or iPod ...
  2. Restore from iCloud Backup, When you buy a new iPhone or iPad, you can get temporary iCloud storage to transfer data from your current device to your new one. --> Restore or set up your device from an iCloud backup - Apple ... or use Get temporary iCloud storage when you buy a new iPhone ...
  3. Restore from iTunes backup --> Restore your iPhone, iPad, or iPod touch in iTunes on PC ...


Instead, try transferring data manually. One by One

  1. If your old iPhone had iCloud enabled Optimised storage enabled then please do the same on the new device too. Check if you have enough iCloud Storage if you are using another Apple ID.
  2. Messages, Media, Voice Memo, Keychain --> Turn on Messages in iCloud & iCloud Photos, Voice Memo, Keychain, and your content is automatically stored in iCloud and is available on all devices that use the same Apple ID including iCloud Drive
  3. Contacts --> Contacts are not stored on an iPhone nor on SIM, they are synced to  Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other. Use the email account that is in your old iPhone.
  4. Notes, Reminders, Calendars --> You may sync all these from any of the email accounts that you have on your old iPhone. they can be synced using  Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other.
  5. Any Specific Files --> Upload to Cloud Drives (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud and Use Files app on your new iPhone too.
  6. Apps & Settings --> In any way they have to be redownloaded using the App Store. Even you had used any of the 3 processes mentioned earlier. Apart from the Apps following will also not get transferred.
    1. Content from the iTunes and App Stores or PDFs downloaded directly to Apple Books
    2. Content synced from iTunes, like imported MP3s or CDs, videos, books, and photos
    3. Data already stored in iCloud, like iCloud Photos, iMessages, and text (SMS) and multimedia (MMS) messages
    4. Face ID or Touch ID settings
    5. Apple Pay information and settings
    6. Apple Mail data
    7. Apple Music
  7. WhatsApp --> Take a backup of chats and media from within the WhatsApp App. Use the same Phone number as that of your earlier iPhone and activate the account in the new iPhone too. That's it. --> Transfer Whatsapp chat History from Andro… - Apple Community
  8. Shazam Account --> Access your Shazams on all your devices or online - Apple ...
  9. Airtag:
    1. Hold your AirTag near your iPhone or iPad, then tap Connect. · Name your AirTag, then tap Continue. · To register your AirTag with your Apple ID Add an AirTag in Find My on iPhone - Apple Support
    2. How to remove AirPods, AirTag, or another Find My network accessory or device from an Apple ID on iPhone, iPad, or iPod touch. Open the Find My ... If an item or device is connected to another Apple ID