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monju177
User level: Level 1 (4 points)

Apple ID linked to a chatGPT account I no longer have access to

I am trying to purchase chatgpt subscription on my iphone against my personal email. The payment goes through but then it errors with the following message:

Purchases for your Apple ID are associated with another ChatGPT account.

To continue, sign in with the original ChatGPT account that made the purchase, or visit https:/help.openai.com/articles/20001056 for support.


The original chatgpt subscription used an old work email. I do not remember the password to login to the account and cannot reset the password as I no longer have access to the work email.


How do I get around this?

Posted on Sep 28, 2026 10:13 AM

2 replies

razmee209
User level: Level 10 (205,348 points)

Sep 28, 2026 11:48 AM in response to monju177

monju177 wrote:
I am trying to purchase chatgpt subscription on my iphone against my personal email. The payment goes through but then it errors with the following message:
Purchases for your Apple ID are associated with another ChatGPT account.
To continue, sign in with the original ChatGPT account that made the purchase, or visit https:/help.openai.com/articles/20001056 for support.
The original chatgpt subscription used an old work email. I do not remember the password to login to the account and cannot reset the password as I no longer have access to the work email.
How do I get around this?

Ask chatgpt support.

monju177 Author
User level: Level 1 (4 points)

Sep 28, 2026 11:56 AM in response to razmee209

I did but their FAQs doesn’t cover it. I’ve escalated it with them but thought I’d try my luck here too.

Originally posted at discussions.apple.com/thread/256366651