User level: Level 1 (11 points)I need help deleting the Apple ID for my parent who passed away. The password is not stored on their phone and I am having trouble doing the recovery. In the. meantime my parent's email is filling with junk email. It's a mess. Can anyone help?
Posted on Sep 28, 2026 10:00 AM
User level: Level 10 (169,253 points)Sep 28, 2026 10:04 AM in response to ADLD
Here is how to request access: Request access to a deceased family member’s Apple Account - Apple Support
User level: Level 10 (169,253 points)Sep 28, 2026 1:04 PM in response to ADLD
You’ll need to discuss that with Apple Support: Contact Apple Support - Apple Support
User level: Level 1 (11 points)Sep 28, 2026 10:16 AM in response to MrHoffman
Thank you - that is very helpful for my father. For my mom, I have a different situation. She has dementia and can no longer use any of her Apple information. But her emails are piling up on her phone. She did not save her password and when I asked my son to help delete the account he just signed off on the phone, now I can't get back in to the account to at least delete the emails that are piling up. Is there something that can be done if someone is still alive but not able to do anything? We have a power of attorney. I just want to end the accounts.
Originally posted at discussions.apple.com/thread/256366632