User level: Level 1 (4 points)I am using an iPhone XR; the phone just went off on its own and will not come up again
I have tried resetting it, but it will not respond. The phone was fully charged before I started using it when this happened, and I cannot find the device connecting to iTunes
Kindly assist
Posted on Sep 28, 2026 9:16 AM
User level: Level 10 (93,009 points)Sep 28, 2026 9:51 AM in response to anyanime34
Does the iPhone still charge if you connect it to the power adapter, using the original Apple USB cable?
Has the battery ever been replaced?
Did you try to connect it in Recovery mode to your computer?
If the Restore screen appears on your iPhone, iPad, or iPod touch - Apple Support
Originally posted at discussions.apple.com/thread/256366609