verification codes

please i did an ID reset and it took two weeks to go ahead to reset it. i have reset my password and i am trying to log my ID on the new phone i got as my old phone was stolen. it said codes could not be sent to my trusted phone number at the time that i could try agin. i signed in through web added two new trusted numbers and the same thing is happening. i am frustrated as i do not have access to funds or anything at the moment this is draining is there anyone who could help. my macbook on the other hand i cannot access as i have forgotten its password and i do not want to go through the recover account process as i am tired and have access to nothing

Posted on Sep 28, 2026 8:05 AM

1 reply

Ingo2711

Level 10 (93,009 points)

Sep 28, 2026 10:15 AM in response to oyetayo113

You can also get a text message or phone call from Apple.

Follow the steps, mentioned in the related article:

...

If you don’t have a trusted device handy, you can have a verification code sent to your trusted phone number as a text message or phone call.

Select “Didn’t Get a Code?” or “Can’t get to your devices?” on the verification code screen.
Choose to have the code sent to your trusted phone number.
You’ll get a text message or phone call from Apple with your verification code. If you use the Unknown Senders filtering in the Messages app, check there for your verification code.

4 .Enter the code on your other device to complete sign in.

...

copied from: Get a verification code and sign in with two-factor authentication - Apple Support