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Favorite contact is blocked after iOS 27 update; will not let me unblock

After I updated my phone to iOS 27.0, it blocked my daughter; one of my favorite contacts, someone I text all the time, one of my emergency contacts. I never blocked her in the first place, and nothing I do will let me unblock her.


When I click on the contact and click “unblock,” nothing happens; the button doesn’t work. When I go into settings, blocked contacts and delete the block there, the contact is still blocked.


I tried deleting the contact and they were still somehow in my contacts, despite me trying to delete them. I re-added the contact and they were still blocked.


This exact thing happened when I upgraded to iOS 26, and it took months to get it resolved. At that time, Apple said it was a known issue, and an update finally seems to have fixed it. It was working fine again until this most recent iOS update.

5 replies

If you are saying that some contacts became “blocked” immediately after updating to iOS 27, it is important to distinguish between an iOS update actually blocking contacts and a change in how contacts are being accessed or synchronized.


An iOS update does not, by itself, impose a restriction that selectively blocks individual contacts. Contact blocking is a separate iOS feature that is normally controlled by the user, and Apple provides settings for managing blocked contacts.


If the affected contacts belong to a CardDAV account, however, the situation can be different. CardDAV accounts provide contacts from a contact server and can be configured or managed by an organisation. Apple supports CardDAV accounts on iPhone and also supports configuring CardDAV accounts through device-management systems.


In a managed environment, an MDM profile or other account-level configuration can impose restrictions on access to contacts, particularly where contacts come from a managed account. Apple documents MDM controls that can prevent unmanaged apps from accessing contacts associated with managed sources and can restrict how managed and unmanaged contact data is shared.


Therefore, if only certain contacts appear to be inaccessible, unavailable to particular apps, or otherwise restricted after upgrading to iOS 27, I would not conclude that iOS 27 has blocked those contacts. Instead, check whether those contacts are coming from a CardDAV account, whether that account is managed, and whether an MDM/configuration profile is installed on the iPhone.


You can check the relevant account under Settings > Apps > Contacts > Contacts Accounts. If the account is organisation-managed, some settings may also be controlled by the administrator rather than by iOS itself.


In other words, the iOS 27 update may have exposed or coincided with a synchronization, account, or management-policy issue, but that is different from iOS 27 itself deliberately blocking individual contacts.

If you have a corporate email account added through a profile on your device, please check with your organization's system administrator.




  1. Is this your corporate/organization/enterprise/School Management iPhone? Then please contact the system administrator of your corporate//organisation/enterprise/School Management
  2. If it is your device, in that case, do you have any profile installed by your corporate/organization/enterprise/School Management?
    1. Erase the profile added by you. If you have installed a profile on your own, --> Install or remove configuration profiles on iPhone - Apple ...
    2. Please contact the system administrator of the organization who provided the profile to you


zoelovesmom wrote:
After I updated my phone to iOS 27.0,


Not every issue an individual encounters on their device can be attributed to an iOS update. If the update itself were the root cause, then every device running that same version of iOS would exhibit the identical problem. In such a scenario, the forums would be flooded with countless posts reporting the same malfunction, creating an unmistakable wave of complaints that no one could possibly overlook. The absence of such widespread reports strongly indicates that the issue is not systemic, but rather specific to the device in question.

Unlike some Android devices, contacts are neither stored locally on an iPhone nor in the SIM. They are synced to an email account that you have Google, iCloud, AOL, Exchange, Outlook, Yahoo, or any Other



Same issue here. I upgraded my mom’s phone to iPhone 18 pro max with IOS 27.0.1, and it automatically blocks my number. I’m her favorite and emergency contact. I’ve tried to unblock my number by editing the contact and removing my number from blocked list from settings, but it will block me again several seconds later.