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iPhone 12 mini screen turned off-white/grey, but the phone still functions

iPhone 12 mini screen suddenly turned off-white/grey, but phone still seems to be working


Hi everyone,


I have an iPhone 12 mini that has been working normally and is in good condition. I was using it as usual when, all of a sudden, the screen changed to an off-white/grey color. I can no longer see anything on the display.


The phone itself appears to still be functioning:

  • The sound/vibration when switching the silent mode on and off still works.
  • I tried a force restart, but I cannot see the Apple logo on the screen.
  • I allowed the battery to completely drain and then charged it again.
  • I know the phone is charging, but I cannot see the charging/battery icon.
  • I tried turning it on again, but the screen remains completely off-white/grey.
  • There was no gradual display problem or warning before this happened.

Is this likely to be a display failure, a problem with the display connector, or could it be a software issue?

Is there anything else I can try at home to determine whether the phone itself is working and the issue is only with the display?


Any advice would be appreciated. Thank you.

2 replies

Force restart the iphone, select your iOS version   Force restart iPhone – Apple Support

 If no remedy then a hardware failure is most likely. You could not guarantee that a new screen would fix it. Take it to an Apple Store.

Welcome and thank you for reaching out. 🤗


There appears to be a problem with the internal display panel. Only a certified Apple technician can determine the cause and offer a complete solution.


Therefore, I recommend service.


Service Checklist:


Service Appointment:


Contact Information:


Additional Support:


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer