My son's iPhone (17e) finished a software update, and started up with the "Locked to Owner" screen. He doesn't remember his iCloud password. We have family set up, but when I go to reset his password on my iPhone (17) it says "because this is a new device, it can't be used to edit your account information yet." It's not a new device, I've had this iPhone for months. Also tried going via iforgot.apple.com, but all I managed to do was lock my own account. Got my account unlocked but I'm back to square one on my son's account.
Child's phone "locked to owner"
Posted on Sep 27, 2026 8:11 PM