User level: Level 1 (8 points)Upgraded my iPhone and Watch and currently on day 9 of not having my fitness awards restored. I’ve toggled off health and fitness and did a hard reboot and still nothing. Are they gone or should I just keep waiting?
Posted on Sep 27, 2026 5:16 PM
User level: Level 10 (454,138 points)Sep 28, 2026 1:24 AM in response to MIchael502111
If you recently upgraded both your iPhone and Apple Watch and it has been nine days without your Fitness awards being restored, there are several things you should check before assuming that your awards or Fitness data have been lost.
1. Verify the Apple Account on both devices
The first and most important step is to confirm that both your new iPhone and Apple Watch are signed in with the same Apple Account that you used on your previous devices. Fitness data and awards are associated with your Apple Account and the related Health/Fitness data. If you accidentally signed in with a different Apple Account, your previous awards may not appear.
On your iPhone, check Settings > [your name] and verify the Apple Account. Also make sure the account being used for iCloud and Health-related data is the expected one.
2. Make sure the Apple Watch is properly paired
Your Apple Watch should be correctly paired with the new iPhone. Open the Watch app on the iPhone and confirm that the watch is listed and connected.
If the pairing appears to be incomplete or something is not syncing correctly, you can consider unpairing and pairing the Apple Watch again. Before doing this, make sure you have a current Apple Watch backup and that important Health and Fitness data has been successfully synchronized so that you do not unnecessarily risk losing recent information.
3. Check iCloud and Health synchronization
Fitness awards depend on the underlying Fitness and Health data being available and synchronized. If your Health data is still being restored from iCloud or transferred from your previous device, the awards may not immediately reappear.
Give the devices sufficient time to complete synchronization, particularly if you have a large amount of Health and Fitness history.
4. Check your Internet connection
Internet connectivity can also affect the synchronization process. Simply seeing that your iPhone is connected to a Wi-Fi network does not necessarily mean that the iPhone has working Internet access.
For example, your iPhone can show the Wi-Fi symbol while the router itself has lost its Internet connection, the ISP connection is down, DNS is failing, or the network is blocking access to Apple's services.
Open Safari and try visiting a few unrelated websites to confirm that you actually have working Internet access. If possible, temporarily test the iPhone using another known-working Wi-Fi network or cellular data.
5. Keep both devices connected and updated
Keep the iPhone and Apple Watch sufficiently charged, connected, and near each other while synchronization takes place. Also make sure both devices are running supported, up-to-date versions of iOS and watchOS.
After an upgrade, restoration and synchronization can involve a considerable amount of data, so the absence of awards immediately after setting up a new device does not necessarily mean they have been permanently lost.
If it has already been nine days, however, and the Apple Account, pairing, Internet connection, iCloud/Health synchronization, and software versions are all correct, the situation warrants further investigation rather than simply continuing to wait indefinitely.
Originally posted at discussions.apple.com/thread/256366203