User level: Level 1 (7 points)Can anyone explain why this happens repeatedly? This is on a Macbook Neo, but it was also happening on my previous Macbook. There is no user "". TIA
[Edited by Moderator]
Posted on Sep 27, 2026 3:50 PM
User level: Level 10 (162,806 points)Sep 27, 2026 7:31 PM in response to jsbsvb123
The gold standard for fixing recalcitrant Mail accounts is to remove the affected email Account(s), and add them again. Refer to If you can’t send or receive email on Mac - Apple Support. Scroll to the bottom.
The "Enter the password" dialog is generally unhelpful and probably won't fix anything. Don't bother.
User level: Level 10 (162,806 points)Sep 28, 2026 10:49 AM in response to jsbsvb123
It seems the annoyance is correlated to the Mail app, is that correct?
In Mail, select the Mail menu > Settings > Accounts. Are there any Accounts you do not recognize, possibly one without a name? In that case you might just see a blue icon and nothing else — no label.
Ref: Change Account Information settings in Mail on Mac - Apple Support
If you are unable to find anything there, please write back. I'm not sure what to suggest next, but if I come up empty I'll let you know.
User level: Level 10 (162,806 points)Sep 29, 2026 7:24 AM in response to jsbsvb123
Mail or GMail?
To determine which app is active when that dialog appears, confirm the dialog is frontmost, and then identify the name that appears adjacent to the (Apple) menu in the Mac's menu bar. I am assuming it is Mail.
Or, quit all apps first, and launch the Mail app from Applications or the Dock. That way, you can confirm no other apps are responsible for its appearance.
Is it an issue with Chrome running GMail?
I am unable to assist with Google products. If you are in need of support for Chrome then you will need to contact Google: Contact a third-party vendor - Apple Support
User level: Level 1 (7 points)Sep 28, 2026 3:00 AM in response to John Galt
Thanks. I need to clarify. My regular Mail and GMail accounts work just fine - it's just this annoying pop-up for an account ("") that, as far as I know, doesn't exist. Thanks
User level: Level 1 (7 points)Sep 29, 2026 2:58 AM in response to John Galt
Mail or GMail? It says can't connect to Gmail, enter the password for User ""
And what does the blue @ symbol in that popup signify?
Is it an issue with Chrome running GMail?
Thanks for your help...
User level: Level 1 (7 points)Sep 29, 2026 8:45 AM in response to John Galt
Thanks. When the popup occurs, 'Chrome' is still the active app next to the apple symbol, so I think it must be an issue with Chrome. I'll use the link to contact them. Thanks for your time and help.
User level: Level 10 (162,806 points)Sep 29, 2026 8:53 AM in response to jsbsvb123
That would appear to be the case.
Originally posted at discussions.apple.com/thread/256366155